Effective Date: March 5, 2025

🌟 Ulysseglasnii Refund and Returns Policy

📍 Address: 4908 Tear Drop Cir, Apex, North Carolina
📞 Phone: (919) 362-0064
📧 Email: info@ulysseglasnii.com
🌐 Website: Ulysseglasnii

At Ulysseglasnii, we take pride in offering premium tennis gear and accessories that meet the highest standards of performance and durability. If you are not completely satisfied with your purchase, we provide an easy and fair return and refund policy, effective from March 5, 2025.

1. Return Conditions

  • Returns must be initiated within 30 days of receiving the product.
  • The item must be in new, unused condition, returned with original packaging and all included accessories.
  • Customized products, clearance sale items, and gift cards are non-returnable unless defective.
  • Customers must provide a valid order number or proof of purchase.

2. Refund Policy

  • Refunds are processed within 5-7 business days upon receipt and inspection of the returned product.
  • Funds will be credited back to the original payment method used during purchase.
  • Shipping and handling fees are non-refundable, except when the return is due to an error on our part (wrong item shipped, defective product, etc.).
  • Customers will be notified via email once the refund has been processed.

3. Exchange Policy

  • If you need to exchange an item for a different size, color, or model, please reach out to our team at info@ulysseglasnii.com before returning your product.
  • Exchanges are treated as separate transactions, meaning a new order must be placed, and the original item will be refunded once returned.
  • Customers may need to cover return shipping costs unless the product was damaged or incorrect upon arrival.

4. Return Procedure

  1. Email info@ulysseglasnii.com with your order number and reason for return.
  2. Receive return authorization and detailed return instructions.
  3. Carefully package the item and send it using a trackable shipping method.
  4. Once received, we will process your refund or exchange request accordingly.

For any additional questions or concerns regarding returns, please contact our support team for further assistance.