Refund and Returns Policy for Ulysseglasnii.com

Effective Date: January 8, 2025

At Ulysseglasnii.com, we strive to provide high-quality products and an excellent shopping experience. However, if you’re not completely satisfied with your purchase, our Refund and Returns Policy allows you to return items and request a refund under the following terms:

1. Return Eligibility

  • You may return products within 30 days from the date of purchase, as long as they are unused, in their original packaging, and in the same condition as when they were received.
  • The returned items must include all original tags, labels, and accessories (if applicable).

2. Initiating a Return

To begin the return process:

  • Please contact our customer service team at info@ulysseglasnii.com or call us at (919) 362-0064.
  • Provide your order number, a brief description of the item(s) being returned, and the reason for the return.
  • We will provide you with return instructions and a return authorization number (RAN) if necessary.

3. Refund Processing

  • Once we receive the returned items, we will inspect them to ensure they meet the return criteria.
  • Refunds will be processed to your original method of payment within 5-10 business days after the inspection is completed.
  • Please note that shipping charges are non-refundable unless the return is due to a mistake on our part, such as sending a damaged or incorrect item.

4. Non-returnable Items

Certain items are not eligible for return, including:

  • Custom or personalized items: Any products made to order or personalized with your name, design, or other customization.
  • Sale items: Items purchased on sale or with a discount may not be eligible for returns unless otherwise stated in promotional terms.

5. Damaged or Defective Items

If the product you received is damaged, defective, or incorrect, please contact us immediately at info@ulysseglasnii.com or (919) 362-0064. We will arrange for a replacement or issue a full refund depending on the nature of the issue. You may be required to provide photos of the damaged product for our records.

6. Return Shipping Costs

  • Return shipping: If you are returning an item because of dissatisfaction or incorrect ordering, you will be responsible for the return shipping costs.
  • Free return shipping: If the return is due to an error on our part (e.g., defective or incorrect items), we will cover the cost of return shipping.

7. Exchanges

We currently do not offer direct exchanges. If you would like to exchange an item for a different product, please return the original item for a refund and place a new order for the item you wish to purchase.

8. Refund Method

Refunds will be issued back to the original payment method. If you paid by credit card, the refund may take a few additional business days to appear on your statement, depending on your bank or credit card provider.

9. Contact Us

For any questions regarding this Refund and Returns Policy or to initiate a return, please contact our customer service team at: